CRM: Mac-friendly tools used to track contacts and communications with those contacts.The flexibility to restore a device from a backup when needed is one of the most important things to keep costs at a manageable level and put devices back into the hands of customers in an appropriate time frame. Backup: I highly recommend bundling or reselling some form of backup service to your customers, whether home, small business, or large enterprises.Automation Tools: Scripty tools used to automate management on the Mac.Antivirus: Solutions for scanning Macs for viruses and other malware.A brief explanation of each category, being as follows: Do you use something that isn’t on this list? Comment it and I’ll try and add it! In order to remain vendor agnostic I am trying to list solutions in alphabetical order by category. The following is a list of common tools used to manage Apple devices.
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